Refund policy

Refund Policy
Thank you for shopping with Deniverse. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy
You have 7 days after receiving your item to request a return.

To be eligible for a return:

Your item must be in the same condition as received: unworn, unused, with tags, and in the original packaging.

A receipt or proof of purchase is required.

How to Start a Return
To initiate a return, contact us at admin@deniverse.co with your order number and reason for return.

Return Address:
PR-306, Supertech Icon
Nyay Khand 1, Indirapuram
Ghaziabad – 201014
Uttar Pradesh, India

If your return is accepted:

We will send you a return shipping label

You’ll receive instructions on how and where to send your package

❗ Returns without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon delivery.
Contact us immediately at admin@deniverse.co if the item is:

Damaged

Defective

Incorrect

We’ll resolve it promptly.

Non-Returnable Items
Certain items cannot be returned:

Customized or personalized jeans

Gift cards

Sale or discounted items

If you’re unsure whether your item qualifies for return, please contact us.

Exchanges
We do not offer direct exchanges.
If you’d like a different size or style:

Return the original item

Place a new order for the desired item after your return is approved

Refunds
We’ll notify you once your return is received and inspected.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note:
Banks and payment gateways may take additional time to reflect the refund.

If more than 15 business days have passed since your refund approval, contact us at admin@deniverse.co.